CSEAG Demands Full Transparency from MTN After Massive Data Breach Affecting 5,700 Customers
Accra, Ghana – April 2025
The Cyber Security Expert Association of Ghana (CSEAG) is calling on telecom giant MTN Ghana to provide full transparency and swift accountability following a significant data breach that has reportedly compromised the personal information of over 5,700 customers.
In a strongly worded statement issued on Monday, CSEAG described the breach as a “serious lapse in data governance” and urged MTN to disclose the full extent of the attack, the nature of data compromised, and the measures being taken to protect affected customers.
“Ghanaians deserve to know how such a breach occurred and what MTN is doing to prevent a recurrence,” said Mr. Abubakar Issaka, President of CSEAG. “We expect nothing less than full disclosure and legal compliance in the interest of national cybersecurity.”
The breach, which was quietly acknowledged in a brief customer notice by MTN last week, has raised concerns among cybersecurity advocates, privacy experts, and the general public. According to CSEAG, early investigations suggest the breach involved unauthorized access to customer metadata, including call records and financial transaction details.
MTN Responds with Caution
MTN Ghana, in a follow-up press statement, confirmed the breach but emphasized that it had been contained and that all affected customers were being notified. However, critics say the telco’s response lacks urgency and specifics.
“We are conducting a thorough investigation in collaboration with the Cyber Security Authority and have initiated corrective action,” the statement read. “We take our responsibility to protect customer data very seriously.”
CSEAG Urges Regulatory Intervention
CSEAG has called on the National Communications Authority (NCA) and the Cyber Security Authority to immediately launch an independent audit into MTN’s cybersecurity infrastructure. They also want stronger enforcement of Ghana’s Data Protection Act to hold companies accountable when citizens’ data is mishandled.
“This must not become another episode of corporate silence and regulatory inaction,” CSEAG warned. “Ghana cannot afford to treat digital safety as a secondary issue.”
As data breaches become more frequent globally, experts warn that corporate Ghana must urgently prioritize cyber resilience, transparency, and consumer protection.
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