The Ghana Revenue Authority has issued a clarification on duty payment procedures at Kotoka International Airport following an allegation by a traveller who claimed she was extorted while clearing items on arrival. The clarification seeks to address public concerns, correct misinformation and outline the correct process for payment of duties on imported goods.
In a statement released by the authority, officials explained that the duty payment process is governed by clear rules and that officers at the airport are required to follow established protocols. The clarification was prompted by reports from a traveller who said she was asked to pay more than the legally required amount for items brought into the country.
GRA emphasised that customs procedures involve valuation of imported goods, calculation of applicable taxes, and provision of receipts. All payments must be processed through authorised channels. The authority reaffirmed its zero tolerance stance on extortion and misconduct by any staff, and urged the public to report any such incidents to relevant oversight bodies for appropriate action.
Officials also took the opportunity to educate travellers on their obligations and entitlements. They highlighted that items for personal use within specified thresholds may qualify for exemptions and that duty is only payable when the value of items is above the allowable limit. They cautioned passengers to always declare items that exceed the threshold and to cooperate fully with customs officers for accurate assessment.
The Revenue Authority further stressed that all duty calculations are transparent and based on statutory rates. Customs officers are expected to provide clear explanations of assessed charges and issue official documentation. Any deviation from the prescribed duty must be investigated and appropriate sanctions applied to officers found culpable.
Travel agents and frequent flyers have welcomed the clarification, calling it timely and constructive in dispelling rumours and correcting public narratives. They also urged the Authority to intensify public education campaigns so that travellers are clear on how duties are assessed and what their rights are as customers.
For its part, the Revenue Authority reiterated its commitment to ensuring that revenue collection at all ports of entry is conducted fairly, efficiently and with respect for all parties involved. It invited feedback and cooperation from the public to support continuous improvements in customs operations.