Prudential Bank Dominates 18th Connected Banking Awards with Excellence in Customer Experience Win
Prudential Bank has once again proven its commitment to exceptional banking by winning the prestigious ‘Excellence in Customer Experience’ award at the 18th Connected Banking West Africa Innovation and Excellence Awards 2025.
This award, presented by the International Center for Strategic Alliances (ICSA), recognizes the Bank’s dedication to prioritizing customers and delivering seamless, top-tier banking experiences across all its platforms.
A Testament to Customer-Centric Banking
Speaking on this remarkable achievement, Bernard Gyebi, Managing Director of Prudential Bank, emphasized the institution’s unwavering focus on customer satisfaction:
“This award is a reflection of our staff’s dedication and passion to ensuring every interaction with our brand leaves a lasting positive impression. As a bank committed to economic growth, we remain focused on delivering top-notch financial and advisory services that empower our customers.”
A Prestigious Recognition in the Banking Industry
The award was presented at the 18th Connected Banking West Africa Summit, a leading gathering of Banking, Financial Services, and Insurance (BFSI) industry decision-makers, innovators, and policymakers.
With 19 successful editions across Africa, the Middle East, and Southeast Asia, the Connected Banking Summit has established itself as a premier platform for:
Driving strategic banking conversations
Fostering high-value partnerships
Recognizing BFSI industry leaders through the Innovation & Excellence Awards
About Prudential Bank Ghana
Prudential Bank Limited is a wholly Ghanaian-owned financial institution providing comprehensive banking services across Ghana. The bank caters to:
Individuals & SMEs
Commercial entities
Corporate bodies
Private & public institutions
With 41 branches nationwide and a robust E-business platform, Prudential Bank ensures seamless banking services, accessible anywhere in the world.
Additionally, its wholly owned subsidiary, Securities Limited, specializes in:
- Funds and pension fund management
- Corporate finance & business advisory
- Equity & economic research
A Bright Future for Prudential Bank
Winning the ‘Excellence in Customer Experience’ award cements Prudential Bank’s reputation as a leader in customer-focused banking. As the financial landscape evolves, the bank remains committed to delivering unmatched banking services and ensuring every customer interaction is rewarding and impactful.
