AIDEC Digital’s Bold Move: New BPO Center Positions Ghana as Global Outsourcing Powerhouse
AIDEC Digital, a subsidiary of AIDEC Group of Companies, has launched a state-of-the-art Business Process Outsourcing (BPO) center in Accra, Ghana, solidifying the nation’s position as a rising global player in digital outsourcing. The launch, themed “Global Competitiveness and Strategic Partnerships,” underscores Ghana’s commitment to job creation, strategic collaboration, and digital excellence.
A Strategic Step Toward Ghana’s Digital Future
The event brought together government officials, industry experts, and tech leaders who hailed AIDEC’s move as a transformative step toward Ghana’s digital empowerment. The BPO Center is designed to serve both local and international markets, with a strong focus on youth employment and high-quality service delivery.
“Our vision is to tap into the market potential by positioning Ghana as a hub for digital outsourcing,” said Sir Ambrose Yennah, Founder and Executive Chairman of AIDEC Group.
Tapping into a Billion-Dollar Global BPO Market
The global BPO industry, currently worth $321 billion, is projected to hit $525 billion by 2030. Although Africa contributes only 2% to this sector—largely dominated by South Africa, Egypt, and Morocco—Ghana is emerging as a new frontier thanks to its political stability, English-speaking population, skilled youth, and tech-ready environment.
“Ghana has all the attributes of a favorable destination for BPO services,” explained David Gowu, CEO of BOSAG.
Robust Services and High-End Tech Capabilities
The AIDEC Digital Hub offers a wide range of outsourcing services, including:
- Inbound and outbound call center operations
- Customer support
- Data processing and analytics
- AI and business intelligence
- E-learning and IT training
- ISO certification
- Software development
- Digital marketing and content management
Chief Technology Officer Emmanuel Gbeve highlighted the center’s adherence to international data protection standards and Cyber Security Authority approval, ensuring quality and secure service delivery.
Driving Job Creation and Youth Empowerment
AIDEC’s BPO Center aims to reduce youth unemployment by offering hands-on training and real employment opportunities in digital customer service, IT support, and digital marketing. BOSAG has targeted one million BPO-related jobs over the next five years, with AIDEC playing a leading role.
“We’re not just building infrastructure; we’re building futures,” said Mr. Gowu.
AIDEC’s Digital Legacy and Continued Impact
Since 2020, AIDEC has spearheaded digital innovation in Ghana. Key milestones include:
- Establishing Ghana’s first AI Center of Excellence
- Launching the Africa Digital Forum, Technovate Awards, and Tech Engineers Roundtable
- Introducing SaaS platforms like Africoursity (MOOC) and AIDECIA (ERP)
- Creating a 30-seater Tech Lab for IT training
- Launching AIDEC Academy and Tech NewsGlobal
These initiatives have positioned AIDEC as a cornerstone of Ghana’s digital transformation.
Collaboration Over Competition: The Way Forward
Stakeholders emphasized the need for unity and joint action in promoting Ghana’s BPO sector. The recent establishment of BOSAG (Business Outsourcing Services Association Ghana) in 2024 has laid a foundation for national and international lobbying and cooperation.
“This is not about competition—it’s about collaboration,” stated Kafui Amanfu of the Institute of ICT Professionals Ghana (IIPGH).
Isaac Newton Acquah from the International Trade Centre added that collective excellence and shared experience would propel Ghana’s BPO industry onto the global stage.
About AIDEC Digital
Since 2020, AIDEC Digital has led Ghana’s digital innovation journey—delivering IT education, advocating digital transformation, and developing scalable tech solutions that empower individuals, businesses, and institutions nationwide.
