AIDEC Digital to Launch State-of-the-Art BPO Centre to Boost Ghana’s Outsourcing Industry
AIDEC Digital is set to launch its groundbreaking Business Process Outsourcing (BPO) Centre at the AIDEC Digital Hub in East Legon, Ogbojo, Accra, on Wednesday, April 2, 2025. This major development is expected to enhance Ghana’s digital transformation and job creation efforts while positioning the country as a key player in the global outsourcing industry.
Themed “Global Competitiveness and Strategic Partnerships: Positioning Ghana as a Top Outsourcing Hub through Strategic Collaborations and Job Creation,” the event will bring together government officials, industry leaders, development partners, and key stakeholders to explore strategic collaborations for growth.
Driving Digital Transformation and Job Creation
Speaking ahead of the launch, Ambrose Yennah, Executive Chairman of AIDEC Digital, emphasized that the BPO Centre represents a commitment to leveraging digital technology for economic growth, job creation, and skills development.
“The new BPO Centre is a strategic expansion that will provide world-class outsourcing services while creating employment opportunities for Ghanaian youth. This has always been our goal.” – Ambrose Yennah
He further highlighted that AIDEC Digital envisions the BPO Centre as a model for other African countries seeking to harness outsourcing services for economic development.
Transforming Ghana’s Outsourcing Industry
The BPO industry is a multi-billion-dollar sector that has transformed economies like India and the Philippines by creating jobs and generating foreign exchange. AIDEC Digital aims to replicate this success in Ghana by offering:
- Customer support services
- Data analytics
- IT and software development support
- Digital marketing solutions
These services will cater to both local businesses and international clients, enhancing Ghana’s global competitiveness in outsourcing.
Creating Jobs and Upskilling the Workforce
A key highlight of the AIDEC Digital BPO Centre is its potential to create hundreds of jobs for young graduates and IT professionals. Beyond employment, the company is committed to upskilling Ghana’s workforce through specialized training in:
- Customer relations
- IT support
- Digital marketing
- ISO certification
This initiative aligns with government policies on digital transformation and youth employment, contributing to Ghana’s 24-hour economy agenda.
Strategic Partnerships for Growth
The success of the AIDEC Digital BPO Centre is anchored on strong partnerships with both local and international stakeholders. The initiative is supported by:
- Academic City University
- Institute of ICT Professionals Ghana (IIPGH)
- 7W Artificial Intelligence Company Ltd/IRCAI
- PECB, Koenig, Cognisert, NextGen, Accurate
- ITC/NTF, AFOS Foundation, GIZ, and Generation Ghana
These partnerships will drive innovation, investment, and capacity-building within Ghana’s digital ecosystem, solidifying the country’s position as a top outsourcing destination in Africa.
