The National Investment Bank PLC (NIB) has announced remarkable improvement in its financial performance, driven largely by a successful deposit mobilisation strategy that has restored public confidence and strengthened the bank’s balance sheet. The renewed performance marks a major shift from past challenges and highlights how sound strategic focus can transform a distressed institution into a resilient player in Ghana’s banking sector.
Over the past year, NIB has recorded significant growth in profitability, customer deposits, total assets, and operational efficiency. This recovery comes on the back of disciplined leadership, prudent governance reforms, and a clear commitment to putting customers first, showing that deposit mobilisation can be a powerful catalyst for institutional turnaround.
From Instability to Strong Profitability
Until recently, NIB faced a period of underperformance. Persistent losses and capital challenges had weakened confidence in the bank’s ability to operate sustainably. However, recent financial results reveal a complete reversal of fortunes.
In 2025, the bank moved from modest earnings to a dramatic profit growth, reporting an increase that reflects both operational improvements and strengthened public trust. Total assets more than doubled in the year, and customer deposits surged significantly clear indicators that deposit mobilisation is central to NIB’s revival.
This shift is underscored by a strategic emphasis on expanding the deposit base, improving service delivery, and strengthening internal controls to ensure the bank remains responsive to customer needs. The marked increase in deposits also affirms that customers now see NIB as a stable, trustworthy place to safeguard their funds and pursue financial goals.
Leadership Driving Purposeful Growth
At the core of this turnaround is Managing Director Alhaji Dr. Doliwura Zakaria, whose leadership has been described as purposeful and forward-looking. Under his guidance, NIB has implemented a disciplined turnaround strategy that combines deposit mobilisation, cost efficiency, governance reforms, and customer-centric innovation.
Strategic positioning of branches, streamlined service processes, and tighter operational controls have reduced costs and enhanced efficiency. This has allowed the bank to reinvest savings into technology upgrades, customer experiences, and branch expansion investments that deepen market reach and modernise banking services.
Employee motivation has also played a role in the bank’s resurgence. Salary enhancements, promotions, and strengthened working conditions have boosted morale and improved overall service delivery. Staff development has become an essential component of performance improvements across the organisation.
Deposit Growth: A Key Indicator of Confidence
One of the most significant developments in NIB’s turnaround is the widespread growth in customer deposits. Expanded deposits signal restored confidence among the public, a crucial achievement considering the bank’s recent history.
Deposit mobilisation is not just about attracting funds; it reflects trust in the bank’s stability, governance, and future direction. Depositors are increasingly placing their funds with NIB because of the bank’s improved reputation, modernised services, and clear strategic direction.
This renewed confidence has enabled NIB to build a more secure funding base, improve liquidity, and take on more meaningful roles in business lending and community support.
Modern Banking Innovations Supporting Growth
As part of its transformative agenda, NIB has also rolled out new digital banking solutions, including a mobile banking application and technology upgrades designed to enhance speed, security, and convenience.
These digital investments are critical in a competitive banking landscape where customer expectations are increasingly centered on seamless online functionality and real-time service access. By embracing modern technology, NIB is making banking easier for customers and positioning itself as a bank ready for the future.
NIB’s Vision: “Your Business is Our Business”
Central to NIB’s strategy is its enduring promise: “Your Business is Our Business.” This mantra reflects the bank’s commitment to supporting customers and helping them achieve financial success. Every strategic decision, from deposit mobilisation to technology upgrades, aligns with this customer-centric philosophy.
Rather than focusing narrowly on profits, NIB has pursued a balanced approach that strengthens financial performance while delivering real value to clients. This dual focus has helped transform the institution and rebuild trust among stakeholders.
Conclusion
The success of NIB’s deposit mobilisation strategy demonstrates how disciplined strategy, effective leadership, and customer trust can turn around even the most challenging institutional situations. From a period of undercapitalisation and uncertainty, NIB has achieved strong profitability, broadened its deposit base, and improved operational performance in ways that few had expected.
As Ghana’s financial sector continues to evolve, NIB stands out as a powerful example of transformation anchored in strategy and execution. Through continued focus on innovation, governance, and customer service, the bank is well positioned to sustain growth and contribute meaningfully to national economic development.