Ghana targets 100,000 youth jobs by 2030 as BOSAG launches 5-year strategic plan
Ghana has taken a decisive step toward becoming a leading global business services hub with the launch of the Business Outsourcing Services Association Ghana (BOSAG) 5-Year Strategic Plan. Unveiled at the Accra Digital Centre, the plan sets an ambitious goal: creating 100,000 sustainable international-facing jobs for Ghanaian youth by 2030.
What began as a small conversation among BPO and ITO leaders three years ago has now evolved into a nationally coordinated effort. BOSAG CEO and founding board member David Gowu described the launch as the fulfillment of a vision to position Ghana competitively in global outsourcing. He called the plan a transformative roadmap for Ghana’s digital economy and a major opportunity for young people.
The strategy is built around five core pillars: enhancing international visibility, developing talent, strengthening local operators, supporting policy advocacy, and driving sector research. Together, these pillars aim to build a globally competitive outsourcing ecosystem that connects Ghana to international markets.
Government support was firmly emphasized during the launch. Delivering a statement on behalf of the Chief of Staff, Shamima Muslim said the plan is a bold roadmap tied to Ghana’s broader digital transformation goals. She framed the 100,000-job target as both an economic opportunity and a commitment to inclusive growth for the country’s youth. Representing the Minister of Communication, Digital Technology & Innovations, Bishop Dr. Samuel Antwi-Gyekyi highlighted ongoing partnerships with global tech firms including Huawei, MTN, Amazon Web Services, and Oracle to expand digital skills training. He also announced new legislation in the pipeline, including the Ghana Startup Act, cybersecurity regulations, and frameworks for AI, cloud services, and digital trade.
The launch drew global outsourcing experts and industry leaders. BOSAG Board Chair Kojo Hayford opened the event with a call for collaborative action, followed by insights from international GBS leaders David Rumble and Rolana Rashwan, who underscored Ghana’s readiness to scale up. They were joined by Ryan Keilloh of Concentrix and El Hadi Ouadghiri Bencherif of Teleperformance, who discussed what Ghana must prioritize to meet the 2030 target. Discussions centered on collaboration between global operators and local players to build a strong, competitive outsourcing industry.
Development partners played a crucial role in shaping the plan. GIZ Ghana’s Invest for Jobs Programme supported BOSAG throughout its formation. Ghana Digital Centres Limited hosted the launch, with CEO Dzifa Gunu stressing the urgency of nationwide digital infrastructure and training to sustain growth.
The event also showcased Ghana’s emerging innovation talent. MEST Africa developers, responsible for redeveloping BOSAG’s new website, conducted a live demo and displayed their work during a networking session. They are graduates of the GROW program supported by the Mastercard Foundation’s BOOST initiative. The 4th-IR team also demonstrated AI innovation capabilities, reinforcing the need for Ghana to harness advanced technologies to stay competitive.
A key highlight was the swearing-in of the BOSAG Governing Council, the leadership body responsible for steering the association’s strategic direction. Members include Kojo Hayford, David Gowu, Matthew Darkwa, Rolana Rashwan, Deborah Asmah, Mavis Ampah, and Ryan Keilloh.
The BOSAG Advisory Board was also inaugurated, bringing together institutions such as GIPC, the 24-Hour Economy Secretariat, Free Zones Authority, GDCL, KNUST, GEPA, IIPGH, Generation Ghana, Ghana Hubs Network, Soronko Academy, Tony Blair Institute, ABSL, and Afrika-Verein. Their role is to provide strategic guidance and strengthen alignment with national and global stakeholders.
As Ghana moves forward, BOSAG is calling on government, private sector players, development partners, and international investors to collaborate in building a vibrant outsourcing ecosystem. With the right policies, investment, and talent development, Ghana aims to become Africa’s premier outsourcing destination and achieve the target of 100,000 jobs by 2030.
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